Dissatisfaction with our service
In the event that you become dissatisfied with the conduct of your case, you should initially draw this to the attention of Rachael Kaluza. Your complaint will be acknowledged within seven days and you will receive a full written response within twenty-eight days thereafter. If the matter cannot then be resolved to your satisfaction, you may approach the Council for Licensed Conveyancers or the Legal Ombudsman who may be contacted at:
Council for Licenced Conveyancers
WeWork
131 Finsbury Pavement
London
EC2A 1NT
Web: www.clc-uk.org
Legal Ombudsman
PO Box 6806
Wolverhampton
WV1 9WJ
Telephone: 0300 555 0333
E-mail: enquiries@legalombudsman.org.uk
Web: www.legalombudsman.org.uk
You can refer your complaint to the Legal Ombudsman up to six months after you have received our written response. You can also refer your complaint to the Legal Ombudsman if we have not resolved your complaint within eight weeks of notification. A complaint can be referred to the Legal Ombudsman up to six years from the date of the act or omission or up to three years after discovering a problem. The Legal Ombudsman deals with service related complaints only; any conduct related complaints will be referred to the Council for Licensed Conveyancers.
If you make a valid claim against us for a loss arising out of work for which we are legally responsible and we are unable to meet out liability in full, you may be entitled to claim from the Compensation Fund administered by the Council for Licensed Conveyancers (from whom details can be obtained).
Aveley Conveyancing is not authorised by the Financial Conduct Authority. However, we are included in the register maintained by the Financial Conduct Authority so that we can carry on Insurance Distribution Activities, which is broadly advising on, selling and administration of insurance contracts. This part of our business is regulated by the Council for Licensed Conveyancers, and arrangements for complaints or redress if something goes wrong are subject to the jurisdiction of the Legal Ombudsman.
